We do not believe in testing on animals. We are certified cruelty-free by the Leaping Bunny, you can view our profile here.

The forms of payment we accept are Visa, MasterCard, American Express, Discover, PayPal, and Klarna.

Klarna is a service that allows our customers to split their purchases into 4 interest-free payments. For more information on Klarna, please click here.

A shipping confirmation is emailed as soon as your purchase has been shipped, this email will contain your tracking number.

If you have not received an order confirmation within 1 business day, please contact our Client Relations Squad at care@wilmae.com.

We ship domestically within the United States as well as internationally to select countries. Please refer to the chart below for all the countries we ship to:

Standard: $5.45 (Free for orders over $50.00)

Ground: $9.45 (Free for orders over $50.00)

Two-Day: $19.45

Standard: $5.45 (Free for orders over $50.00)

Standard: $5.45 (Free for orders over $50.00)

We typically take 1-2 business days to process orders. Due to COVID-19 safety measures, it may take 3-4 business days to fulfill orders when we receive a high volume of orders.

Shipping time is dependent on the type of shipping selected at checkout. The timeframes for shipping are as follows:

Wilmae Beauty accepts returns on merchandise up to 45 days after the day of purchase. Please refer to the table below for more details:

Please see the below instructions for returning an item:

1. Customers who wish to make a return should visit our Returns Center to submit a returns request 
2. Once your return is approved, you will either receive a prepaid return label (US orders only) or you will receive an address where you can mail your return (International order only)
3. Securely pack all of the merchandise you would like to return in a box, ensure to include a copy of your invoice.  
4. Affix the prepaid label and drop off your package at any USPS shipping facility (US Returns) or at the carrier facility of your choice (International Returns). Make note of the tracking number for your own records.  
5. Once we have received and processed your return, an email notification will be generated.

Once we have received and processed your return, please allow up to 5-7 business days for the refund to appear in your account depending on your financial institution.

After 5-7 business days, if you have yet to receive your refund, please follow the below steps:

1. First, check your bank account again.
2. Next, contact your bank or credit card company. There is often some processing time before a refund is posted.
3. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@wilmae.com.

Unfortunately, we do not offer exchanges at this time.

Wilmae Beauty is more than happy to honor a one-time price adjustment on items purchased at full-price within 7 days of purchase. The item must be in stock at the time of the price adjustment. We are unable to honor a price adjustment on items purchased on a special discounted promotion or on final sale.